For hospitals, SNFs, case managers, and RAEs
You need a yes or a no today, not a callback next week.
You are discharging someone this afternoon and you need to know whether home care is real before you write it into the plan. Here is our turnaround, our capacity, what documentation you get, and a referral form that reaches our intake queue directly rather than an inbox nobody watches.
Turnaround
What we commit to
These are commitments, not averages. If we miss one, call the office and say so — we track it.
4 hrs
Referral acknowledged
Business hours, by phone to a named person
Same day
Capacity answer
Yes, no, or a specific date. Never 'we'll see'
Next day
In-home assessment
Next business day for accepted referrals
Same day
Fastest start
For urgent discharges where capacity allows
We say no in writing
If we cannot staff it, you get told that within the same business day, with the reason and — where we know one — the name of an agency that can. A fast no is more useful to you than a slow maybe, and it protects your discharge date.
Coverage
Where we staff
Seven counties along the front range. Coverage is genuine in all seven — we do not list a county we cannot staff and then decline the referral once you have written us into the plan.
- Arapahoe
- Adams
- Boulder
- Broomfield
- Douglas
- Elbert
- Jefferson
Outside these counties, call anyway. We will tell you honestly whether we can reach the address rather than accepting and then failing to cover it.
Documentation
What you get from us
Everything below is available on request without a chase, and most of it is sent automatically once a referral is accepted.
Referral acknowledgement
Written confirmation with a reference number, the name of the coordinator handling it, and the capacity answer.
Signed care plan
The plan built at the in-home assessment, signed by the consumer or their legal representative, sent to the referring team on request.
Start-of-care confirmation
Confirmation of the first visit date, the schedule, and the assigned caregiver, sent the day care begins.
Visit documentation
Task-level visit records with times, showing what was completed and by whom. Available for the periods you are accountable for.
Change and incident notification
Same-day notification to the case manager of any significant change in condition, any incident, and any hospitalisation.
Licensure and insurance
Current CDPHE licence, general and professional liability certificates, and workers' compensation coverage, on request.
Discharge summary
Written summary at the end of services, including the reason for discharge and the condition at discharge.
Caregiver credentials
Confirmation of background check clearance, CPR status, and TB screening for assigned staff, on request.
Process
How a referral moves
01
You send it
Use the form below, or call. The form reaches the same intake queue and time-stamps your referral, which is useful when a discharge date is being questioned later.
02
We acknowledge it
Within four business hours, by phone, from a named coordinator — not an automated reply. If you sent it after hours, it is picked up first thing.
03
We answer on capacity
Same business day. If it is a yes, we schedule the in-home assessment for the next business day and give you the coordinator's direct line.
04
We confirm the start
You get the start date, the schedule, and the caregiver assignment in writing, so the discharge plan can be closed with something real in it.
Scope
What we can and cannot accept
Appropriate for us
- ADL and IADL support at any level short of skilled nursing
- Awake overnight coverage and fall-risk supervision
- Post-acute transition support alongside home health
- Long-term maintenance care for stable chronic conditions
- Respite for an exhausted family caregiver who is the actual discharge risk
- Dementia care where the need is cueing, structure, and supervision
Not appropriate for us
- Any skilled nursing task, including medication administration
- Wound care, injections, catheter or ostomy care, tube feeding
- Physical, occupational, or speech therapy
- Two-person transfers staffed as a single caregiver shift
- Clinical assessment or vital-sign documentation for a medical record
- Behavioural health crisis stabilisation
We work alongside home health agencies on shared patients regularly and will coordinate schedules with them directly so visits do not stack on the same two hours.
Referral
Send a referral
This writes straight into our intake queue and is time-stamped on arrival. A coordinator calls you back within four business hours.