About us
A small agency that intends to stay small enough to know everyone.
First Centennial Care LLC is a licensed non-medical home care agency serving the Denver metro. We are not a franchise and we are not a national brand with a local phone number. The person who answers the phone knows the caregivers by name and has been in most of the houses.
Licence
CDPHE Class B — non-medical home care agency
Licence number
[LICENCE NUMBER]
Mission
Why the agency exists
Our mission
To make it possible for older adults and adults with disabilities in the Denver metro to stay in their own homes safely, with dignity, and for as long as they choose — supported by caregivers who are trained, paid properly, and treated as professionals.
Two things follow from that sentence, and they are the whole strategy. Families get honest answers about what care can and cannot do. Caregivers get consistent hours and a supervisor who answers the phone, because the quality of care a family receives has never once been separable from how the caregiver is treated.
What we are working towards
- 01
Caregiver retention above 75% at one year
Turnover is the single biggest predictor of bad home care. Every family who has been through three caregivers in a year knows this already. We track it and publish it internally every month.
- 02
Same caregiver on 90% of visits
Continuity is the thing families actually buy. We measure the percentage of visits covered by the primary assigned caregiver, not just whether the shift was filled.
- 03
Referral acknowledged within 4 business hours
Discharge planners cannot plan around a maybe. We treat the acknowledgement clock as a hard commitment, not a target.
- 04
Zero unstaffed shifts
If a caregiver calls out, that is our problem to solve before the family knows there was a problem. Coverage failures get reviewed individually, every time.
- 05
Every concern acknowledged in one business day
Logged the same day, acknowledged by a named person within one business day, and closed in writing. No exceptions and no quiet resolutions.
Matching
How we match caregivers to people
This is the part of the job that agencies treat as scheduling and that families experience as everything. We do it in two passes, and the second one is the one that matters.
First pass — the practical constraints
- Physical capability: can this caregiver safely assist this specific transfer
- Geography: how far, at what time of day, and what the drive is really like in February
- Language: matched where it is needed, not approximated
- Driving: whether the visit needs a licensed driver with an insured vehicle
- Household realities: dogs, cats, stairs, smoking, other people in the house
- Schedule: whether this caregiver can hold this shift long-term, not just next week
Second pass — temperament
- Pace: some people want conversation all morning, some want the work done quietly
- Formality: first names or Mr. and Mrs., and it is not always the one you would guess
- Directness: some clients want to be told what to do, others need to be asked
- Humour, and specifically what kind
- Tolerance for repetition, which matters enormously in dementia care
- Whether the caregiver has done this specific decline before
Then you meet before anything starts
The person receiving care meets the caregiver before the first shift, and has the final say. If it is wrong, we reassign, and we do not require a reason. Asking for a different caregiver is a normal request that we plan for, not a complaint that needs justifying.
Most reassignments in this industry happen because nobody asked the second set of questions. When it does not work out here, we treat it as our matching error, not the family's fault and not the caregiver's failure.
Licensing and compliance
What we are licensed to do, and who checks
Colorado licenses home care agencies in two classes. We hold a Class B licence, which is non-medical care only. That boundary is not a preference, it is the law, and knowing it protects the people we serve.
- Legal entity
- First Centennial Care LLC
- Licence
- CDPHE Class B — non-medical home care agency
- Licence number
- [LICENCE NUMBER]
- Regulator
- Colorado Department of Public Health and Environment, Health Facilities and Emergency Medical Services Division
- Regulator contact
- 303-692-2800
- Insurance
- General liability, professional liability, and workers' compensation
- Bonding
- Employee dishonesty bond covering client property
- Service area
- Arapahoe, Adams, Boulder, Broomfield, Douglas, Elbert, and Jefferson counties
What compliance means here in practice
Screening before the first shift
Colorado CBI and national background checks, TB screening, CPR verification, licence and insurance checks, and reference calls. Nobody enters a home before every one of those is complete and filed.
An admission packet that has to be complete
Consent, rights, care plan, service agreement, emergency contacts, and the rest — signed, dated, and filed. Our own system will not let scheduling proceed with a required document missing, which is deliberate friction.
Records that cannot be quietly edited
Visit notes, incident records, and concern logs are append-only. A correction is added and attributed; the original stays. That is the difference between a record and a story.
Mandatory reporting
Every caregiver is trained as a mandatory reporter for abuse, neglect, and exploitation, and is required to report regardless of who it implicates — including us.
Supervision on a schedule
Supervisory visits happen in the home on a fixed cycle, not only when something goes wrong, and the care plan is reviewed against what the supervisor actually sees.
Survey-ready, continuously
We keep the file in the state a surveyor would want to find it in on any given Tuesday, rather than assembling it in a panic when notice arrives.
Leadership
Who runs the agency
Small enough that these are the people you will actually deal with.
Administrator
[ADMINISTRATOR NAME]
Accountable to CDPHE for the agency's licence, compliance, and day-to-day operation. Signs off admissions, reviews every incident, and is the person a surveyor asks for.
Director of Care
[DIRECTOR OF NURSING / CARE NAME]
Owns care plans, supervisory visits, and caregiver competency. Every plan is written or reviewed here before care begins.
Care Coordinator
[SCHEDULING MANAGER NAME]
Matching, scheduling, and coverage. The person who solves it at 6am when a caregiver calls out, and who calls the family before they notice.
Compliance Lead
[COMPLIANCE LEAD NAME]
Credential files, admission packets, concern logs, incident records, and training currency. Keeps the paperwork honest so the care can be.
Names in brackets are placeholders pending the agency's sign-off before launch.
Governing body
Who the agency answers to
Colorado requires a licensed home care agency to have a governing body with ultimate authority and responsibility for the agency's operation. Ours meets quarterly and its decisions are minuted.
What the governing body is responsible for
- Appointing the Administrator and reviewing their performance
- Approving the policies and procedures the agency operates under
- Reviewing quality, incident, and concern data every quarter
- Approving the annual budget and confirming insurance is in force
- Overseeing the annual review of the agency's own performance
- Ultimate legal responsibility for compliance with Colorado licensing rules
Members
[MEMBER NAME]
Chair
[MEMBER NAME]
Member
[MEMBER NAME]
Member
Governing body composition and meeting minutes are available to CDPHE surveyors on request, and a summary of the quarterly quality review is available to any consumer or legal representative who asks for it.
Service area
Where we work
Seven counties, all of them staffed. We would rather cover a smaller area properly than claim the whole state and decline half the referrals.
- Arapahoe
- Adams
- Boulder
- Broomfield
- Douglas
- Elbert
- Jefferson
If you are just outside these lines, call 720-507-7778 and ask. Sometimes the answer is yes and sometimes it is the name of a better-placed agency.