How fast can care start?
For most families, three to five days from the first phone call. If someone is being discharged from a hospital or rehab facility and needs coverage immediately, say so when you call — we hold capacity for urgent discharges and have started same-day.
Is there a minimum number of hours?
Four hours per visit. That is not an upsell; below four hours a caregiver cannot meaningfully complete personal care, a meal, and the household tasks in the plan, and the drive time makes shifts unreliable for the caregiver. We schedule those four hours whenever they're most useful — mornings and evenings are the most requested.
Can we choose the caregiver?
You meet the caregiver before care begins, and you have the final say. We match on the practical things first — lifting ability, driving, language, pets, smoking, schedule — and then on temperament, which matters more than families expect.
What if we don't click with them?
Call us and we reassign. No explanation required and no awkward conversation with the caregiver — that's our job, not yours. Most families who ask for a change get a new caregiver within a few days, and the care plan carries over unchanged.
Are you licensed and insured?
Yes. We hold a Class B non-medical home care license from the Colorado Department of Public Health and Environment, and we carry general liability, professional liability, and workers' compensation coverage. Every caregiver clears a CBI and national background check before a first shift. We'll send the license and certificates of insurance on request.
What does it cost?
Hourly care runs $34–$38 per hour depending on the level of care and the time of day, with awake overnight and holiday rates quoted separately. There is no assessment fee, no start-up fee, and no charge for supervisory visits. You get the rate in writing before care begins.
Do you provide overnight care?
Yes — awake overnight shifts, where the caregiver stays up and is available the whole night. This is the right choice for someone who wanders, gets up to the bathroom repeatedly, or is a fall risk after dark.
What happens if our caregiver is sick?
We staff the shift. You get a call as soon as we know, along with the name of who is coming instead, and the substitute arrives with the care plan already in hand. Coverage is our responsibility to solve, not yours.